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Shipping & Returns

Delivery Policy

Please note that any JB's Wear orders are taking a longer to access from the warehouse.

These orders are taking approximately 2 weeks to ship. We apologise for the inconvenience.

  • Shipping is charged at a flat rate of $12.95 Australia wide for all orders .
  • All prices on the web site include Australian GST.
  • After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address).
  • We will normally confirm receipt of your order within a few minutes of ordering.If you do not receive confirmation of order, please check that you have entered the correct email address.
  • Please check your Spam mail as notifications can sometimes land in those folders.
  • We use Australia Post so that your order can be left in safety at a local PO if you are not in attendance.
  • We will normally confirm receipt of your order within a few minutes of ordering.
  • We will send your goods via Australia Post within 3 working days; however if goods are unavailable delivery will take a little longer but we will contact you if this is the case.
  • If you are collecting from our showroom, you will receive an email to advise you when your order is ready to collect.
  • If you wish to query a delivery please contact us at sales@corporateimageonline.com.au.
Refund & Returns Policy
  • Goods returned must be accompanied with a copy of the relevant delivery document, as well as Corporate Image's Return Authorisation Number (RA#).
  • An RMA#  must be requested via the RMA requests form. You can find this in your Account  settings at the top of the page. Simply click on "My Account", then on "Completed Orders". You will then be able to choose the "Return Items" tab. All returned goods must be authorized via this request form within 7 days of receiving your order.
  • There is a strict NO RETURNS ACCEPTED on Discontinued & Decorated items .
  • The Customer shall be responsible for all charges and costs incurred in returning of goods.
  • Tracking information must be provided to ensure the confirmation of any items returned to our warehouse.
  • Goods returned must be in the original condition as sent, unworn and folded and in the original garment bag with the garment tags attached or they will not be accepted for credit.
  • Garments that are sent back without bags, tags or in a condition that renders them unable to be restocked into the warehouse for resale will  not be issued a credit.
  • All goods must be returned to Corporate Image with the correct paperwork within seven days of receipt by the customer.
  • It can take between 1 - 2 weeks for a store credit to be issued for the return of stock. This store credit can be used on future orders and will be valid for 1 year from date of issue.
  • Goods cannot be returned for a cash refund.
  • Goods which have been incorrectly supplied or which are found to be faulty may be returned for replacement or a credit after a Return Authorisation number (RA#) has been issued.
  • Discrepancies must be advised in writing within 48 hours of the goods being delivered.
  • Goods cannot be returned for a cash refund.
  • There is no refund or credits issued for decorated garments.